We now offer you a completely renewed maintenance service offering with more flexible options for you to choose from.
Our maintenance services – for all elevator, escalator and automatic door brands – include various essential and customizable options that will cover all your service needs, big or small.
Our essential services cover all the basic maintenance activities for your equipment, including those that you must carry out in accordance with local legislation. They include the choice of maintenance method, management of mandatory equipment and inspection audits, options for access to our customer care center, and the method of in-elevator communication passengers use to communicate with KONE in the event of a breakdown or emergency.
KONE Performance Services give you the possibility to tailor services and service levels to meet your precise needs. These services cover things like annual availability guarantees for your equipment, the service hours for our maintenance activities, response times for repairs and breakdowns, and service technician availability. You can also define any additional services you might need, such as equipment cleaning and janitor services.
Repair and breakdown services cover situations like unplanned repairs and breakdowns. You can determine the service level from a wide range of options, including the number of yearly callouts, choose the components covered in your contract, as well as the coverage-level for repair costs. We also offer various repair packages, including limited cover for materials and labor costs.
KONE Communication and Interaction services include options for our KONE Online digital service. The basic level includes access to maintenance and equipment performance data, while the highest level gives you the possibility to create fully customizable reports on all maintenance-related activities. With the KONE Mobile app you can receive notifications for ongoing maintenance work and view upcoming maintenance visits, and make service requests. We also have service options for consulting and training.
These are some of our key services. Our service offering consists of various services and options to further customize your maintenance agreement to fit your needs.
| KONE Preventive maintenance
| By systematically monitoring and maintaining your equipment, KONE’s preventive maintenance methods help solve problems even before they appear. We take care of your equipment according to an equipment- specific maintenance plan, based on for example its usage and age. This plan ensures that all individual components and systems are serviced at the right time and according to all relevant regulations.
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| KONE Customer Care Center 24/7/365
| You can select the level of service availability between the normal working hours and 24/7 service, or even opt for a VIP direct line option that provides you with a dedicated contact number and a fast-track handling of your service requests.
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| KONE Voice Link: In- elevator communication line
| KONE Voice Link is a two-way voice communication system that connects elevator passengers directly to our Customer Care Center in emergencies. We can see where the call is coming from, quickly dispatch a service technician, and even contact the relevant local emergency services if needed. |
| Audit and inspection consulting
| We can save you time and effort by coordinating and managing any legally required inspection visits carried out by accredited third parties. You can choose one of the three options to meet your personal Audit and inspection service needs. |
| Breakdown cost coverage
| You can choose a fixed number of breakdown service visits that you want to cost-cover in your contract.
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| Wear part package
| With the chosen repair part package level, your maintenance contract covers the replacement of a specified set of components that are prone to experience wear during normal equipment use. |
| Response time
| Define the response time for situations where your equipment breaks down or requires the immediate attention of a KONE service technician for some other reason.
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| Entrapment service
| If someone gets trapped in your elevator, have no fear. In case of entrapment, we are on site on average in XX minutes or less. |
| KONE Care™ 24/7 Connect | Is a round-the-clock diagnostics service that gathers data on your equipment’s condition. We analyze this data and use it to make intelligent and proactive decisions on how to solve any potential problems – even before they occur. And if something happens, we can know about it right away to decide on the right action. The service gives you peace of mind by keeping you fully informed about the condition of your equipment and any maintenance activities we carry out. We will deal with any problems identified according to the service hours and response time detailed in your KONE maintenance contract. |
| KONE Online
| KONE Online puts equipment maintenance and performance data at your fingertips. You have access to performance, maintenance, breakdown, and repair data for your equipment. This makes planning and budgeting easier.
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| KONE Mobile
| Our KONE Mobile application helps you stay up to date anywhere, any time. You'll receive notifications on your smartphone on equipment status, maintenance schedules, and progress of on-site work. |
KONE’s modernization solutions range from small upgrades to the full replacement of the elevators, escalators and doors.
